The Australian SKA Pathfinder (ASKAP) is currently under construction at Australia's candidate SKA site in Western Australia. Currently we are planning for ASKAP operations, and for a new Science Operations Centre in Sydney. While users will not visit the ASKAP site and will interact with the archive, the "user-operator" model of the ATNF will survive for Parkes, Mopra, and the ATCA - but with most users expected to observe from Sydney. I am visiting Charlottesville to learn about the NRAO & ALMA approach to supporting observers. To begin the discussion I will give a brief report on the ASKAP project and on our plans for the Science Operations Centre.